Friday, August 21, 2020

Microsoft Internet Marketing Strategies and Competitive Advantage

Microsoft Internet Marketing Strategies and Competitive Advantage Presentation Internet innovation motivated a business and trade unrest not saw previously. When utilized for military purposes, web correspondence these days gives a significant stage to business to business, and business to client communication. Organization sites have become essential instruments where potential clients hotspot for data on specific corporate items before making the real purchase.Advertising We will compose a custom research paper test on Microsoft Internet Marketing Strategies and Competitive Advantage explicitly for you for just $16.05 $11/page Learn More Besides, sites have become significant financially savvy advertising stages where organizations dispatch items and show pivotal promoting data for the end clients (Arnold, J. et al, 2011, p. 56). Regardless of the indisputable bit of leeway in any case, the ascent of the web and other online advances have prompted production of security escape clauses that, when malevolently abused, adversely uncovered the concer ned organizations (Garfinkel Spafford, 2002, p. 48). This conversation will concentrate on web innovation, advertising and security from the viewpoint of Microsoft, a main US programming advancement firm whose items like windows have become an easily recognized name. In particular, the conversation will focus on portrayal and assessment of Microsoft’s site regarding item data, corporate contact data, fitting of items for clients dependent on their taste and arrangement of client data at buy. Also, there will be an investigation and assessment of Microsoft’s protection and security arrangements just as the conceived corporate reaction to a security penetrate. In such manner, there will be exceptional accentuation on a security break on the company’s site and framework at some point on October this year, which caused a panic among clients and incited a speedy response from Microsoft’s security group. Besides, the conversation will handle the company’ s web showcasing procedures and the upper hand that its site offers. At last, there will be proposals on two devices that the creator feels are essential in the firm to guarantee more noteworthy security for its customers.Advertising Looking for inquire about paper on it? We should check whether we can support you! Get your first paper with 15% OFF Learn More Microsoft Website A corporate site is a business’s online window and an essential passage to online business achievement (Catalano Smith, 2000, p. 118). While a â€Å"good† corporate site is relative, web content in any valid site must recognize explicit issues to which they stretch out answers for clients just as the significant objectives they help clients accomplish. Furthermore, web content must set up believability and furthermore present a source of inspiration that bumps the client to make the following stride in purchasing the item or administration. In Microsoft’s case, the site landing page obviou sly shows the tabs connecting to item data. In spite of the fact that somewhat jumbled, the individual pages give a fairly concise clarification of the items under programming, business programming and equipment and amusement classifications. The methodology the organization has embraced in administering its item data is reasonable given the enormous arrangement of the items they offer under each class. The format through the item data course of action in the pages shows an unpretentious affirmation of the size of the item portfolio consequently the endeavors to adjust the data accessible. More or less, Microsoft’s site offers exact item data that is essential and enough to enable a potential client to settle on an educated choice. On a presumptive worth, the company’s site has not given any uncommon accentuation on the contact data. The site shows the â€Å"contact us† tab in the conventional manner that is normal for generally corporate and private sites. The â€Å"contact us† interface anyway prompts an itemized page that offers email, visit and phone connects through which to arrive at the organization. The over three connections further have sub interfaces that effectively empower a planned client to get to the necessary data with more accuracy. It is fundamental in any case, to upgrade the â€Å"contact us† connect on the landing page such that improves a â€Å"good† client assistance perception.Advertising We will compose a custom research paper test on Microsoft Internet Marketing Strategies and Competitive Advantage explicitly for you for just $16.05 $11/page Learn More There is a purposeful exertion to create items to the particular needs of clients. Given the dynamic and differing nature of corporate needs, Microsoft’s site has done well in explaining the fundamental importance of items, where they suit and where they best fit. One of the qualities the site shows concerning customization of items for clients is shirking of cover articulations that will in general draw clients with the conviction that the organization can sort their product issues â€Å"no matter what they are†. Microsoft’s site comes up short on an online entryway that will empower clients submit online requests, maybe because of the unpredictability and particularity of the company’s items. It is clear that the organization depends on the contact data â€Å"further assistance† and perhaps for arrangement of client data on buy. Thus, there is an intense absence of client buy data in the site. Regardless of the connections notwithstanding, it is a key disappointment for the site not to benefit such data even in the most broad terms. Microsoft Internet Marketing Strategies and Competitive Advantage Initially, Microsoft’s assets and advancement helped it to appreciate a type of syndication status in web and programming improvement advertise. Nonetheless, the organization these day s is confronting solid finish from fakes and other rising organizations, for example, Google and Apple (Boone Kurtz, 2011, p. 175). The organization has set up a promoting methodology that places accentuation on web showcasing. A portion of the web procedures incorporate, cooperation with informal communication destinations particularly planned for advancing its web search tool Bing, putting advertisements in rival web search tools and advancing proposals through their principle site (Beyazitoglu, 2010, p. 98). While the above techniques are probably going to deliver profits, they are a piece of the customary web advertising systems whose adequacy is probably going to confront confinement. Be that as it may, person to person communication locales are yet to give their maximum capacity as far as advertising, thus it is a keen system which the organization needs to improve and focus on so as to remain competitive.Advertising Searching for investigate paper on it? How about we check whether we can support you! Get your first paper with 15% OFF Find out More As indicated by McDaniel Gitman (2008, p. 108), upper hand is generally founded on a company’s capacity to exceed contenders by improving or by doing it in a totally extraordinary manner. While Microsoft’s site is exceptional, it offers minimal upper hand contrasted with its opponents. The main upper hand maybe the site gives is the way that is offers the company’s leader items like Windows which have nearly become a need for all PC clients. Protection/Security Policy and Response to Security Breach In the background of expanded corporate undercover work, web security has become a top need in numerous associations (Mackey, 2003, p. 78). Microsoft has a detailed protection strategy that unmistakably specifies the sort of data the organization gathers from the site and what it utilizes it for. As indicated by the approach, the organization explains that it gathers individual data with a customer’s assent, clarifies the employments of the individual data, giv es data on the most proficient method to get in touch with it if there should arise an occurrence of any issue in regards to security and furthermore features on a customer’s decisions and alternatives concerning special correspondence from the organization. By and large, the arrangement is far reaching and addresses the majority of the worries a normal Microsoft site clients would be keen on with respect to security. It is essential to take note of that Microsoft has one of the most detailed digital security frameworks in the corporate world (Ratliff Ballard, 2006, p. 24). Regardless of confirmation of security of individual data in the site, an assault on the site in October this year give occasion to feel qualms about the company’s capacity to identify and spurn programmers out to siphon data. In the assault, programmers remotely moved source codes from the Microsoft site by sending passwords to an outside email account in Russia. The assault that as indicated by th e organization went on for 12 days utilized the QAZ Trojan malware which accessed the organization framework through a representative email. It is conceivable that Microsoft didn't make sure about their network’s passages adequately uncovering their remote access framework that brought about security breakdown. The company’s reaction to the break included greeting of FBI Computer Analysis Response Team that inspected the company’s PC’s and including an audit of system logs whose sole point was to distinguish recognizable fingerprints of the gatecrasher. Moreover, Microsoft blocked and at times constrained access of a portion of its workers to its system outside their office. By this activity, Microsoft forestalled an arrival of any programmer to its system. Security Recommendations considering the above security penetrate it is significant that the organization augments its infection examining/insurance just as system passage assurance. The above assault may have occurred because of a breakdown of vi

Sunday, July 12, 2020

Essay Topics About Sports and Reading

Essay Topics About Sports and ReadingEssay topics about sports and reading are some of the easiest to write. If you think you can't write because you've never written an essay before, you should rethink that notion.I am a sports fan, so I decided to write about a topic that interested me, and had nothing to do with sports. The result was a surprisingly good article, so I have decided to post it here. It may help a fellow sports fan or even someone else who's trying to write a general essay or something similar.Sports are one of the most popular subjects. Why is that? Because the more sports you like, the more likely you are to watch a game, read about it or listen to a coach talking about it.Writing about sports is easy when you've got a passion for the sport itself. That means getting involved in sports yourself and becoming a die-hard fan. This makes the subject interesting topics are always fun to write about.Other essay topics about sports and reading involve special talents. For example, why do we love baseball? What makes a shortstop so special? These questions are easier to answer when you've made up your mind about the sport in the first place.Writing about sports also requires time and attention. All the facts and trivia need to be researched, and you will be expected to spell correctly, understand where the ball went on the field, and even how the players reacted. And if you're a writer in search of inspiration, no good can come from the research. You need to find inspiration in the sports, read them, and watch them, to truly learn about them.Lastly, essay topics about sports and reading are often easy to write, since the subject itself is just a game. Who wants to write about something that gets in the way of enjoyment? Sports get in the way of enjoyment, but if you know a little about them, they are easy to write about.So there you have it - three reasons why you can choose to write about a favorite sport, or about something that interests you. I ho pe you'll consider them all.

Wednesday, May 20, 2020

Above The Bare Article - Free Essay Example

Sample details Pages: 1 Words: 288 Downloads: 8 Date added: 2019/05/07 Category Law Essay Level High school Topics: Minimum Wage Essay Did you like this example? According to the layout of the information relayed on Above The Bare article, it is probable that the intent of the author could have been enlightening entrepreneurs and corporate managers on key parameters constituting to the growth of organizations. Besides, the author has not neglected the human resource but rather opts to offer an insight into wages evaluation as compared to living standards. In other words, the article aims at presenting the mutual co-existence between management and employees and its importance in improving production. Don’t waste time! Our writers will create an original "Above The Bare Article" essay for you Create order The article Above The Bare has provided varied aspects involved in effective managerial skills deemed to motivate employees in order to achieve set targets. Marina Krakovsky has exemplified the mandate of corporate organizations towards workers in regards to wages distribution. In addition, the article has further articulated the possible repercussions speculated to affect an organization either positively or negatively. On the other hand, the human resource has also been put into the limelight as to how organizations perceive and act upon their welfare (Krakovsky, 30-36). The commentary in the article could be of great assistance to upcoming managers in a number of ways. First and foremost, the article has clarified on the challenges employees endure during their service periods struggling with rising living standards and unsustainable wages. In addition, managers could learn to build strong relationships with employees by considering their opinions while trying to comply with minimum-wage laws. The impacts accrued from implementing such practices have also been highlighted and definitely, managers would greatly want to exercise. To sum up, the issues emphasized in the article have proved important to upcoming business entities. However, the mode of analysis has not been verified as to whether the statistics represent ideal situations by the employees.

Wednesday, May 6, 2020

Essay about Analysis of Initiatives of Healthcare Reform

Over the last 5-10 years the healthcare system has begun reformation to increase safety, efficiency, cost reduction, increasing continuum of care, and increases in information technology (IT). There are many influences that are creating this need for change including laws, regulations, and the consumers of the healthcare system. The consumer is beginning to take charge of their health and become an advocate of their healthcare needs and plans of action. This transformation has created a greater need for the healthcare system to increase the use of health management information system (HMIS). HMIS is meant to help all departments within a healthcare organization, such as a hospital, to communicate easier creating a better care experience†¦show more content†¦Challenges Associated with each Initiative Even the most well planned out strategy will have challenges that are associated with them. This statement is true for each initiative occurring in the healthcare system. One of the problems faced when changing a system or adding to a system is resistance by the end-users. This resistance can come from any level, including the leadership. This creates a need to make the leadership understand the reasons for the change and allow them to become a part of the change, allowing them to buy-in. This buy-in from leadership will help the employees to understand the reasons for the change. This will help to reduce resistance, but not completely get rid of it. This challenge will be seen by each of these initiatives; however, each of the initiatives will come with their own challenges. One way to overcome the challenge of resistance is to get the buy-in from the leadership positions. First, the organization must have a Chief Information Officer (CIO) that has built up three important traits trustworthiness, effective communication, and be inspirational (Tan Payton, 2010). With these traits the CIO can allow the leadership team to understand the change, know why they are occurring, and finally feel like they are part of the solution. This creates a buy-in of theShow MoreRelatedTriple Aim Case Study Answers1529 Words   |  7 PagesTriple Aim Case Study Analysis Health Care Reform Sharjeana Williams-Taper HCL 3000 Healthcare Leadership, Management, and Organization Instructor: Shirley R. Brown, RN, Ed. D 26 June 2017 TRIPLE AIM CASE STUDY ANALYSIS 1 Introduction Health care reform is a phrase that strikes fear for many individuals and families. Luckily, this rising problem have caught the ear and captiveRead MoreImplementation Of The Institute Of Medicine Essay1277 Words   |  6 Pagescoverage, but with new initiative of the Patient Protection and Affordable Care Act (PPACA) by the president, these individuals can receive care through affordable healthcare. In 2010, the report by the implementation (IOM) future of Nursing came into reality. 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Parental Separation & Divorce Often Affectsâ€Myassignmenthelp.Com

Question: Discuss About the Parental Separation Divorce Often Affects? Answer: Introduction: Parental separation and divorce often affects the children in an extensive way harming his psychological development (Mandamaker Kalmijin, 2014). It not only has immediate short term impacts but also affects the lives of such individuals with long term harms resulting of a various types of psychological impacts. The work of a psychologist would be to research over the issues so that while counseling he may provide the best solutions and hence develop better quality lives of peoples (Phipps et al., 2014). Guinart, M., Grau, M. (2014). Qualitative Analysis of the Short-Term and Long-Term Impact of Family Breakdown on Children: Case Study.Journal of Divorce Remarriage,55(5), 408-422. According to the authors namely Guinart and Grau (2014), family breakdown has a massive psychological impact on the children leading to a number of various disorders and behavioral changes which they wanted to investigate through their experiences. For this, the researchers conducted there important procedures to a selected family comprising of a lady who had broken up with her husband due to his infidelity and has two daughters belonging. They belong to upper socioeconomic class. Information has been derives by jotting their life history, conducting interviews with the help of a personality and factorial questionnaire and also performed the million clinical multiaxial inventory III to explore and indentify emotional and personal difficulties faced by children. It was found from the research that among the short term negative impacts, participants reported intense suffering and often developed a feeling of abandonment, mood disorders, behavioral disorders as well as serious emotional disturbances. Poor school performance was also noted. For long term effects, it was seen that the daughters always seeked to look for a parental figure for reference and developed fears for the future thinking that this incident might also happen to them. The article when summarized that the way the divorce and separation takes place has impacts on parents. The separation which takes all of a sudden due to petition filing has a negative toll on the opposite partner and often results in intensification of the depression and in such scenario; it is the self control of the partner that acts as an important aspect. Children often develop both long and short term issues resulting in massive psychological impacts that created a fear in them for the future that affected their personal adult life as well (Heteherington Arasteh, 22014). Therefore the researchers have provided recommendations of immediate professional psychological help to overcome the short impacts effectively and so that it does not result in long term impacts as well. Francia, L., Millear, P. (2015). Mastery or misery: conflict between separated parents a psychological burden for children.Journal of Divorce Remarriage,56(7), 551-568. The researchers Francia and Millear (2015) wanted to portray how the behaviors of the parents in conflicts can affect the children psychologically and how they can affect different cognitive skill of children affecting their present and future. 19 participants out of whom 15 women and 4 men of 16 to 27 years of age were interviewed who have faced parental conflicts, suffered from parental separation, no knowledge of biological mother or father and others were considered and interviewed for 15 minutes. The research was guided by social conflict theory, attachment theory and Cooperative Competitive Parental Conflict model. The separation or the conflict that is faced by the partners in the family often tends to affect the children both physically and also mentally. The psychological impact on the children are mainly guided by three important factors called the shared parenting, the viewpoint that each of the parents share about the other as well as money. Researchers have stated that t he environment created by the parents is one of the most important decisive factors about what king of psychology will be determined by the children. When the parents have conflicts the children develop appraisals relating to each issue such as establishment of trust, beliefs, regulation of emotions and others. When the issue gets resolved, the child learns self efficacy and problem solving. However when the parental conflict remains unresolved, the development of the child is challenged. With unresolved conflict and unresponsive parenting, the children receive potentially damaging elf-esteem information. He may develop maladaptive coping strategies, little or no emotional regulation and thereby low ability to manage conflict. Often parents, who remain in engaged in different conflicts among themselves, often fail to provide a responsible parenting (Carr, 2015). They remaining so wrapped up that they fail to watch the anxiety and other psychological changes that are impacting them o n both on a short term and long term basis. Hence researchers have successfully portrayed the importance of emotional security and responsive parenting and reflective actions in cases of treating children during conflict times with their partners. Baker, A. J., Ben-Ami, N. (2011). Adult recall of childhood psychological maltreatment in adult children of divorce: Prevalence and associations with concurrent measures of well-being.Journal of Divorce Remarriage,52(4), 203-219. Baker and Ben-Ami has conducted a study to explore the extent to which adult children of divorces couples experience childhood psychological maltreatment and for this he had taken 118 adults who have faced parental separation when they were 15 or younger than the age. A web survey was conducted with two open ended questions. Individual belonging the divorced couples reported denial of emotional responsiveness which had a long term impact on their psychology and had been a contributor of psychological maltreatment. Moreover, relationships between relationship security as well as with the psychological maltreatment (PM) has been found out. It has been found that higher the range of PM, there is lower range of security with higher range of fearfulness and also preoccupation. To simplify, it means that greater psychological maltreatment that occurs due to parental irresponsibility and responsiveness results in creating a greater sense of insecurity which harms the mentality of the child and affects his behaviors. Higher the level of psychological maltreatment, it is also found that there is a reduced level of self sufficiency skill. This includes lower self-esteem, learned helplessness and also difficulty separating. Moreover, psychological maltreatment behaviors are also found to be closely associated with lack of infants need for acceptance, emotional connection as well as nurturance (Anthony, Diperna Amato, 2014). This in turn affects proper psychological and behavioral development of child affecting his realization of his self views. This results in development of self esteem, insecure attachments, depression as well as inability to take care of the self in the individual. Conclusion: Different types of negative impacts are often recorded by different researchers which include lack of security, fear for future, loneliness, emotional stress, sleep disorder, poor cognitive development and many others. It also leads to many long term impacts when the children grow into adults since they also fear having proper relationships, security in such relationships and others. In such a scenario, there lies a great responsibility of the parents to provide proper parental responsiveness and emotional security to protect their children from the harmful effects of separation and help them lead a better quality lives. Reflection: While preparing the assignment, I faced issues in selecting articles with common themes and topics as I was not being able to provide the correct key words for which unnecessary articles took a lot of my time. Therefore from the next time, I will properly decide the exclusion and inclusion criteria to rapidly select articles and perform tasks appropriately. References: Anthony, C. J., DiPerna, J. C., Amato, P. R. (2014). Divorce, approaches to learning, and children's academic achievement: A longitudinal analysis of mediated and moderated effects.Journal of school psychology,52(3), 249-261. Baker, A. J., Ben-Ami, N. (2011). Adult recall of childhood psychological maltreatment in adult children of divorce: Prevalence and associations with concurrent measures of well-being.Journal of Divorce Remarriage,52(4), 203-219. Carr, A. (2015).The handbook of child and adolescent clinical psychology: A contextual approach. Routledge. Francia, L., Millear, P. (2015). Mastery or misery: conflict between separated parents a psychological burden for children.Journal of Divorce Remarriage,56(7), 551-568. Guinart, M., Grau, M. (2014). Qualitative Analysis of the Short-Term and Long-Term Impact of Family Breakdown on Children: Case Study.Journal of Divorce Remarriage,55(5), 408-422. Hetherington, E. M., Arasteh, J. D. (2014).Impact of divorce, single parenting and stepparenting on children: a case study of visual agnosia. Psychology Press. Mandemakers, J. J., Kalmijn, M. (2014). Do mothers and fathers education condition the impact of parental divorce on child well-being?.Social Science Research,44, 187-199. Phipps, S., Klosky, J. L., Long, A., Hudson, M. M., Huang, Q., Zhang, H., Noll, R. B. (2014). Posttraumatic stress and psychological growth in children with cancer: Has the traumatic impact of cancer been overestimated?.Journal of Clinical Oncology,32(7), 641-646.

Thursday, April 23, 2020

Managing Decision Making A Reflection Essay Example

Managing Decision Making: A Reflection Essay Introduction Decision making is a complex process that involves giving consideration to numerous factors and perspectives. If decision making as an individual action is difficult enough, it is all the more complicated when performed by a group. In our group, the four members Aleksandar Burneski (110064964), Rocco Guiducci (110065658), Kuir Alaak (100044490) and I Mossab Aljamdi (110079132) have different personality types and character traits. Hence we bring a wide range of inputs to the process of decision making. Two features of our deliberations are conflict and conciliation. Conflict is inevitable in any group interaction, but we make sure that it is constructive and instructive. What we strive as a group is to talk, deliberate, analyse and eventually concur on our decisions. The objective of our project was to compile a report on End User Development (EUD), which is a buzzing concept in the world of Information Technology. Numerous decisions were taken at various stages of the project. This reflection will touch upon salient features of our group decision making process. My views are informed by theory and practical knowledge that I learnt through various key texts during the course. We will write a custom essay sample on Managing Decision Making: A Reflection specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Managing Decision Making: A Reflection specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Managing Decision Making: A Reflection specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Decision Style Effects on Group Decision Making Scholar Efraim Turban denotes a list of guiding principles that comprise a decision modelling. These are â€Å"1.Will analytics solve the problem? 2.Can an existing solution be leveraged? 3. Is a tool needed?† (Turban, p.39) Although these guiding questions were offered in the context of an Information Technology company, Hewlett- Packard, their essence can be extrapolated to any situation. So our group adopted this framework in our decision making process. But this framework does not work in isolation from our individual personalities. For example, Aleksandar is someone who uses a Behavioral decision making style which comes naturally to him. Rocco and Kuir’s approach to decisions tend to fall under the Directive type. I think of my style as Analytical with due modesty. Hence, conflict is an expected feature of our discussions. Actually, this diversity of styles creates a vibrant atmosphere during the discussions. Though we have set individual styles, our group members are also good listeners. Aleksandar, Rocco and Kuir lend their ear to what I have to say and correct me if I’ve made a logical or factual error. So what is evident in our group dynamics is a constant flux of inputs and outputs. Just as each member gives his inputs, each in turn receives an evaluation of their views through others’ responses. I would claim on behalf of my group that it is an enjoyable process overall. Personality Type Effects on Group Decision Making Analytical individuals like me enjoy problem solving and enjoy a good challenge. Fair to say, the challenging nature of our project actually served as a motivation for me. People of my type enjoy data crunching and rigorous analysis. I am happy to state that the project in question provided me satisfaction on both counts. I also enjoy written communication, which is why I took to the task of compiling this report with enthusiasm. My strengths suitably complement what Aleksandar, Rocco and Kuir have to offer. Aleksandar falls under the Behavioural type, which means he is a good team player and very sociable. He negotiates differences through skilful and polite persuasion than aggression. In fact, Aleksandar is the great pacifier in our meetings. We love him for it. Rocco and Kuir are the Directive types. They are very focussed on getting things done and can be a little aggressive at times. But they are valuable for the group for the technical knowledge they bring to the proj ect. To give an anatomical analogy, Rocco and Kuir would form the muscles and bones whereas Aleksandar would be the heart of our group. I myself, again with due modesty, would be its brain. Team Development and its effect on Group Decision Making Team size is a factor that bears upon group dynamics. Our team of 4 members is relatively small and that helps in creating strong bonds between members. Aleksandar, Rocco, Kuir and I are not only classmates but also good friends. This helps create an atmosphere of camaraderie during our discussion. The odd personal jibe or a practical joke lightens the burden of our projects. Speier et. al. have brought new understanding to group dynamics. Their work on ‘interruptions’ reveal that for cognitively simpler and space-oriented tasks interruptions do not have a negative effect. On the other hand, for complex tasks interruptions prove to be a hindrance. Our group project is neither too simple nor too complex. Hence it is fair to assume that on the whole interruptions will slightly undermine our work. But thanks to a strong team ethic that we’ve built over the course, the numbers of interruptions were minimal. If I was giving a presentation to the group, Aleksan dar, Rocco and Kuir would carefully pay attention to what I have to say. They would raise their questions at the end of the presentation. I would return the favour during their presentations. Future Improvements I am fairly happy with how our group has performed its coordinative tasks. However, there are areas for improvement also. While our communication skill in the conventional sense is quite solid, we do lag in terms of English language proficiency. This is an area all four of us must improve, for we all recognize how language is the vehicle for thoughts and expressing ideas. Even the best co-ordinated of our efforts will only be as good as our language level allows it to be expressed. Other areas where our team can do better are planning and organization. At times during the project we found ourselves acting and taking decisions in an ad-hoc manner. It betrayed a lack of professionalism in our approach. This we want to remedy in upcoming group activities. References: Turban, Efraim, Decision Making, Systems, Modeling, and Support, Chapter 2, Decision support and business intelligence systems, pp. 38-69. Boston : Prentice Hall, c2011. Cheri Speier, Iris Vessey, Joseph S. Valacich. The Effects of Interruptions, Task Complexity, and Information Presentation on Computer-Supported Decision-Making Performance, Decision Sciences, Volume 34 Number 4, Fall 2003. Bazerman, Max H. Moore, Don A., Judgment in managerial decision making, Ch. 11, pp. 179-199, Improving decision making, Hoboken, NJ : J. Wiley Sons, c2009.